Shipments are usually mailed 24-48 hours from when order is received, unless it's made to order. Made-to-order items will be processed as quickly as possible with timely updates of status of order.All my jewelry is sent in a decorative box with coordinating bow, ready for gift-giving.I'm happy to mail your jewelry directly to a gift recipient with a message from you. Make sure to include this in your order information. Enter the recipient address as the shipping address.
I want happy customers, and sometimes ordered items don't match or are not quite what you wanted. I would rather fix these problems first, if possible. Contact me with questions about your order.To be eligible for a refund or exchange, your item must be in the original packing and same condition that you received it. Refunds will be issued after I receive the returned item.
Cancellation / Return / Exchange Policy
I cancel orders only if the item has not yet been shipped. You must contact me immediately to cancel your order.I will accept returns if customer contacts me within 5 days of receiving order, and returned to me within 14 days. Returns, exchanges or cancellations on regular orders are accepted as long as the item is unused, undamaged, and returned in original packaging. Made-to-order or sale items are non-returnable. Customers are responsible for return shipping costs.