All orders will be hand packed and shipped by El Kay Designs. All shipping charges will be paid by the buyer. If your item is in stock, it will be shipped within 2 business days. If inventory is sold out, or if requesting a commissioned piece, you will be notified when item is ready to ship.
Due to personal hygiene concerns, jewelry items are non-returnable.
Should you have a problem with your wall art item or order, please contact us to make it right. We will work with individual customers as needed to make it right with you.
Cancellation / Return / Exchange Policy
We cancel orders only if the item has not yet been shipped, picked up, or delivered. You must contact us immediately to cancel your order.
Should you have a problem with your product, please contact us and we’ll work with customers on a case by case basis to make it right.