We will ship items out as quickly as possible. Out goal is to get each item packed and shipped within 1 to 3 days but when possible we will ship same day.
For local pickup we will call or message when your item is ready for pickup. For local delivery we will call or message to make arrangements.
We want you to be absolutely thrilled with your purchase. If for any reason you are unhappy with the product, please let us know and we will do our best to make it right.
Cancellation / Return / Exchange Policy
If you simply changed your mind on your purchase, let us know! If the item has already shipped out, we are unable to refund the shipping cost.
However, if you ship it back to us or bring it to our Albia Iowa within 30 days, we are happy to refund your purchase.. We do ask that the items be in their original selling condition with no damage, so before returning/shipping please call or message us.
Items returned without prior arrangements are NOT ELIGIBLE for refund/return.
All return shipping costs are the responsibility of the buyer and Down Home Creations will not be responsible for any return shipping costs.