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All returns & exchanges for our handmade items are decided on a case-by-case basis. We want you to be thrilled with your purchase & will do what we can to help you be happy. Returns & exchanges for other items can be arranged by e-mailing 515woodcraft@gmail.com. Items are entitled to be returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.