Our own recipe since 1939. These creamy caramels are buttery soft, “like Grandma used to make”. We use only the highest quality cream, butter, and sugar to create a smooth and creamy melt-in-your-mouth taste experience.
All orders are shipped out using USPS usually within 24 hours of receiving the order. We don’t like orders sitting over the weekend at a shipping facility so orders that arrive on Thursday-Sunday will ship on Mondays.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with the exception of trying the chocolate, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
Cancellation / Return / Exchange Policy
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.