Knowledge Magic Wand

Magic Tricks & Books/DVD's: Due to the nature of magic (the value is in the secret), Magic products that are opened are not eligible for return unless they are defective or were incorrectly shipped. If that is the case, please contact us via e-mail or phone to notify us of the error within 7 business days after receiving the item to arrange return. This includes Media products. T-shirts: If the shirt is defective or incorrect size, it can be exchanged for a different one.  The 7 day rule to notify us still applies.  Return shipping costs will not be refunded for apparel ordered as the incorrect size. Note for ordering:  All of our T-shirts are Men's size and cut.   Cancelled orders will be issued a merchandise credit once the product is returned and in new, sellable condition. Shipping costs will not be refunded for orders cancelled by customers. Please inspect your package and your items upon receipt. Defective products will be replaced at no cost to the customer upon the return of the damaged or defective product. The customer is responsible for the return of the item and all shipping costs associated with the return. A merchandise credit will be issued to cover the cost of shipping once the product has been deemed defective.

BACKORDERS:

From time to time a product that you order will be on back order. This can occur for a variety of reasons. We offer products from many manufacturers, individual artists and suppliers. We will notify you immediately of any back-order situation that would prohibit us from shipping your order in a timely fashion. You will have the option to substitute a similar item if available or keep the product on back order. We will do our best to provide to you an accurate estimate of when it will be in stock to ship or you can request an in-house credit for the amount of the item.