Not all tumblers come with the option to add a name, if you want it personalized please select one that already has a name on the tumbler.
Most items are made to order so please allow 2-3 weeks for items to be made. If you need it sooner than that feel free to message us and we will see if it can be done sooner. The 2-3 week time frame does not include shipping. Once item has been shipped it is completely out of our hands and up to the postal service.
We do not accept refunds If an item is damaged or has a mistake we will replace/fix item. Items can be exchanged if it is the wrong size.
Cancellation / Return / Exchange Policy
For custom items we do not offer refunds unless the item has an error on our part. For example if a name is misspelled, the color/design is done wrong or wrong size is sent.
If a clothing item is the wrong size it may be exchanged but customer must pay additional shipping. Item must be unwashed and unworn and must be notified within 10 days of delivery.
Items can be cancelled within 1 hour of order time. Please email to cancel.