We are currently shipping from Carroll, Iowa, through the US Postal Service First Class shipping. We charge a flat rate of $5 per order. Our current turnaround time is 1-3 business days. (NOTE: If your item is a custom design, plan on a longer turnaround time. Generally, custom items are ready to ship within 2 weeks). This is the time it takes to create your order and prepare it for shipping. This does not include the amount of time it will take for USPS to deliver it to you. Generally speaking, transit times are between 1 and 3 days with the postal service. Plan for the possibility of a longer transit time around busy holidays, inclement weather, or other things that affect the postal system. Questions about shipping? Email us at firstname.lastname@example.org.
We want you to be absolutely thrilled with your Artworks Studio purchase. If for any reason you are unhappy with the product, please let us know and we will do our best to make it right.
Cancellation / Return / Exchange Policy
We gladly accept returns, exchanges, and cancellations. If you simply changed your mind on your purchase, let us know! If the item has already shipped out, we are unable to refund the shipping cost. Items must be shipped back within 14 days of delivery in a similar box or packaging to protect the piece in the mail. We request that the returned item is in new condition. Contact us at email@example.com if you have questions.