We want you to be thrilled with your purchase from Art Shenaniganz! We will EXCHANGE any defective item(s), and ship you a replacement at any time within 10 days after you receive your item(s); Due to the nature of these products, there are NO Refunds. Simply let us know about any defects/issues via email message within 10 days after receiving your order, and we'll work to ensure your purchase with us is Perfect. NOTE: Please don't mail any items back to us, UNLESS we authorize the return shipment first. • It's our number one focus to make sure that you are 100% happy with your order. We will always send you a replacement if your item is incorrect from what you originally ordered. • With every custom/personalized order you will receive an email for approval of all spelling, dates and placement. This is the time to make sure all information that you provided is correct. • In the event of a lost package by USPS, we will send you a replacement at no charge to you. Note: Actual colors may vary slightly from your monitor’s representation, due to different screen color calibrations.