Natural Stone Hearts

Refund/Return Policy: Changed your mind or unsatisfied with your purchase?  You must return the unused item within 30 days for a 100% store credit or refund back to your method of payment. Your order number and the original packaging are required for all returns. Refunds will be issued to the same method of payment as the original payment. No returns will be accepted on orders purchased over 30 days. We do not accept returns on Sale or Clearance items. At our discretion we may offer a partial refund or charge a 20% + restocking fee, in particular if any item is not in its original condition, is damaged or missing parts for reasons not due to our error. Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. You will be responsible for your own shipping costs for returning your items. Shipping Costs are non-refundable. If you are shipping an item over $75.00 you may consider using a trackable shipping service or consider insurance.  We do not guarantee that we will receive your returned item Mail all returns to: 400 RS Home & Design Attn: Returns 400 Broad Street Whittemore, Iowa 50598 Returns will be processed, and credit/refund will be issued within five business days of receipt.